---
title: Emergency Number Translation
slug: voice-for-teams/emergency-number-translation
docTags: 
createdAt: 2026-08-28T13:50:28.622Z
---

Translate emergency numbers (like 911 or 933 in the US) into specific 10-digit local numbers before dialing.

## How it works

When an agent dials an emergency number (e.g., 911) manually or via click-to-dial, the Unaric Voice for Teams will check if translation is enabled. If active, the emergency code is replaced with the configured 10-digit number before passing it to the Azure Communication Services (ACS) SDK to start the call.

:::hint{type="info"}
While the call is routed using the translated number, the softphone and Teams call history may display the translated 10-digit number rather than "911".
:::

## Setup

### Prerequisites

- Unaric Voice for Teams Managed Package installed.
- Access to the **Contact Center** settings in Salesforce Setup. If you migrate to a new Contact Center, you must reconfigure these mapping settings in the new **Contact Center** record.
- A valid 10-digit emergency routing number provided by your telephony carrier.

### Configuration

1. Open **Salesforce Setup**.
2. Navigate to **Partner Telephony Contact Centers**.
3. Select your active **Unaric MS-Teams Connector** contact center.
4. Locate the **Emergency Settings** section.
5. Set **Translate Emergency Number** to *Yes*.
6. In the **911 Translated Number** field, enter the 10-digit local number provided by your carrier.
7. Save your changes.