--- title: 23 March 2026 slug: voice-for-teams-update/23-march-2026 docTags: createdAt: 2026-03-20T15:29:56.656Z --- *All changes will be pushed to the backend and will be fully functional on Monday morning; no customer action is required.* :::CtaButton{label="📅 Updated: 23 Mar. 2026" openInNewTab="true"} ::: :::CtaButton{label="🚩 Environment: Beta" openInNewTab="true"} ::: *** :::::VerticalSplit{layout="middle"} :::VerticalSplitItem ## Summary **Release window:** Monday 23rd March 2026 — 05:00 UTC **Service impact:** None expected; backend changes only **Customer action:** None required ::: ::::VerticalSplitItem ## Support :::hint{type="info"} If something isn’t working as expected after this update, contact: [support@unaric.com](mailto\:support@unaric.com)** ::: :::: ::::: *** ## Improvements :::hint{type="success"} **Best match number search** Inbound calls to Unaric Voice for Teams now use a best-match number lookup instead of exact match. Numbers stored in local formats will match inbound E.164 PSTN numbers. *Example:* An inbound call from `+1 222 333 4444` will match any of: `+12223334444`, `12223334444`, `2223334444` ::: :::hint{type="success"} **Teams UPN tooltip** Hover over the display name to view the signed-in Teams user UPN. ::: :::hint{type="success"} **Click-to-Dial (SIP) added to Recent** For customers using *Unaric ACI (Availability & Contact Info)*, outbound calls to federated external SIP addresses now appear in **Recent**. You can call back via SIP, and the call is linked to the contact name (clickable to open the contact record). ::: *** ## Fixed issues :::hint{type="success"} **Login issues via Google Chrome** — On Wednesday 18th March some users were unable to log into Unaric Voice for Teams in Google Chrome. **Status:** **Resolved in March 23rd Update** ::: :::hint{type="success"} **Click-to-dial via SIP address — Phone tasks not linked to contacts** *(for Unaric ACI customers)* A fix is included: phone tasks are now linked to the contact when placing an outbound call using an external federated user's SIP address. **Status:** **Resolved in March 23rd Update** ::: :::hint{type="success"} **Double “hang up” click may show Idle call state** Clicking *hang up* twice in quick succession could cause the UI to hang and display *Idle*. **Status:** **Resolved in March 23rd Update** ::: *** ## Known issues :::hint{type="warning"} **Wrap-up values overwritten with multiple ongoing calls** In some cases, wrap-up notes on one call could be overwritten by notes on a second call when two calls are live simultaneously. **Status:** *Under investigation* ::: :::hint{type="warning"} **Immediate hang up causes disconnect** If you answer a call and immediately hang up, this may cause Unaric Voice for Teams to hang in a *Disconnected* state. **Status:** *Under investigation* ::: :::hint{type="warning"} **No ring back tone (RBT) heard in Unaric Voice for Teams (outbound calling).** Some instances have reported no ring back tone when making an outbound call. So far, this issue has only been raised by customers using Teams Direct Routing. **Status:** *Under investigation. *This issue is caused by the upstream carrier not providing a ring back tone, so the call is silent until it is either answered, or hits voicemail. When making the call via the Teams Desktop or web client, you will hear the default Teams outbound calling melody played while the call connects (this is Microsoft's way of providing feedback to the caller if no RT is provided by the upstream carrier). **Solution**: The Summer release will include a fix to this issue. We will insert our own melody for outbound calls if the ring back tone is not provided by the upstream carrier (in the same way that Microsoft Teams does today). **Temporary fix**: An alternative fix is to add a ring back tone to your SBC if using Direct Routing or by raising a request with your Direct Routing provider, asking for them to insert the ring back tone. If you see *Ringing* in Unaric Voice for Teams, then the ring back tone is not being provided, so the call will be silent until answered or voicemail. If you see *EarlyMedia*, the Ring back tone is being provided, and you will hear the ringing: ::Image[]{src="https://api.archbee.com/api/optimize/10Nod6Ww95R3dPr0k0TCJ/StOfi9ludOX0IAFplVXLR_image-7.png" size="90" width="720" height="249" position="center" darkWidth="720" darkHeight="249" showCaption="false"} :::