---
title: 15 April 2026
slug: voice-for-teams-update/15-april-2026
docTags: 
createdAt: 2026-03-30T10:22:03.351Z
---

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## Summary

**Release window:**Wednesday 15th April 2026, 05:00 UTC

**Service impact:** None expected; backend changes only

**Customer action:**

- New call centre XML (v1.2). Download it below:

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- New app package (1.6). :InlineCtaButton[]{label="Install Package" docId docAnchorId externalHref="https://login.salesforce.com/packaging/installPackage.apexp?p0=04tNz000006wBqrIAE" openInNewTab="true" noFollow="false"}
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## Support

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If something isn’t working as expected after this update, contact:
[support@unaric.com](mailto\:support@unaric.com)
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## Improvements

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**Assignments**

You can now assign the phone tasks and activity against any record in Salesforce. 

*Unaric Voice for Teams v1.6 required for improved assignment logic.*
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**Person Accounts**

Person accounts now supported by Unaric Voice for Teams.
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**Customisable Outbound Screen Pop**

The ability to customise outbound screen pop behaviour. Outbound screen pop behaviour now granular and customisable *via the latest contact centre xml (version 1.2)*
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**Task Update with Salesforce Contact **

Fixed an issue where calls answered very quickly (faster than Salesforce could complete the contact lookup) did not show the Salesforce contact name in the toast, and the phone task was not associated with the contact.
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***

## Known issues

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**Ring All / Missed calls duplicate tasks created in Salesforce**

When calls come into multiple agents via a call queue, missed call tasks will be created for all agents other than the agent that answered the call (if all agents miss the call, a missed call task will be created for all agents).

**Temporary fix**: As a workaround, missed calls will not be stored in Salesforce via the softphone. Unaric Sync (scheduled for release on Wednesday 22*nd* April) will handle and sync the missed calls into Salesforce. 
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**No ring back tone (RBT) heard in Unaric Voice for Teams (outbound calling)**

Some instances have reported no ring back tone when making an outbound call. So far, this issue has only been raised by customers using Teams Direct Routing.

**Status:** *Under investigation. *This issue is caused by the upstream carrier not providing a ring back tone, so the call is silent until it is either answered, or hits voicemail. When making the call via the Teams Desktop or web client, you will hear the default Teams outbound calling melody played while the call connects (this is Microsoft's way of providing feedback to the caller if no RT is provided by the upstream carrier).

**Solution**: The Summer release will include a fix to this issue. We will insert our own melody for outbound calls if the ring back tone is not provided by the upstream carrier (in the same way that Microsoft Teams does today).

**Temporary fix**: An alternative fix is to add a ring back tone to your SBC if using Direct Routing or by raising a request with your Direct Routing provider, asking for them to insert the ring back tone. If you see *Ringing* in Unaric Voice for Teams, then the ring back tone is not being provided, so the call will be silent until answered or voicemail. If you see *EarlyMedia*, the Ring back tone is being provided, and you will hear the ringing:

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