---
title: 12 August 2026
slug: voice-for-teams-update/12-august-2026
docTags: 
createdAt: 2026-03-30T10:22:03.351Z
---

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## Summary

**Release window:** Wednesday 12th August 2026, 05:00 UTC

**Service impact:** New Call Center xml and package required for the phonebook lookup improvements (Open CTI).

**Customer action: **Changes relate to Unaric Voice for Teams production environment only. If you haven't migrated from our Beta environment to production, or if you have any questions, contact us at [support@unaric.com](mailto\:support@unaric.com).
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## Support

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If something isn’t working as expected after this update, contact:
[support@unaric.com](mailto\:support@unaric.com)
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## Improvements

### Unaric Voice for Teams (Open CTI)

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**Call Book Lookup**

You can now search for and call **Microsoft 365 / internal Teams **users by name, as well as Salesforce **Contacts**, **Leads**, **Accounts**, and **Users** via the Voice for Teams dialler.

*Call Center xml v1.4 required, as well as package version 1.8.*
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**Ring Back Tone Insertion for Outbound Calls**

Unaric Voice for Teams will now insert a melody for outbound calls, when a RBT (ring back tone) is not provided by the carrier.
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**Call Failure Messages**

Previously, when calling an incorrect or busy number, the call would end with no feedback. Voice for Teams will now notify the Salesforce agent that they have either called an incorrect or busy number. 
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### Unaric Voice for Teams (Salesforce Voice)

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**Multi-Tenant Support**

Unaric Voice for Teams (Salesforce Voice) now supports multiple Teams tenants connected to the same Salesforce org. This option is configurable via the Unaric Voice Admin Portal. 
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**Salesforce Voice and Open CTI Simultaneous Support**

We now support both Unaric Voice for Teams Open CTI and Voice for Teams Salesforce Voice in the same Salesforce org, making testing and migrations easier than ever! 
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### Unaric Sync

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**Granular Sync**

Granular Sync options now available via the admin portal, including the below:

- **Queue Management**: Select which queues you would like to sync calls for (you can now link and unlink individual queues)
- **Sync Logging Improvement**: CLI lookup object selection, object priority, and missed call owner. Set a missed call owner on a queue-by-queue basis. For inbound calls, select which object to associate the call task against (**Contact**, **Lead,** or **Account**). 
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