---
title: ScreenPop
slug: voice-for-teams-partner-contact-center/screenpop
icon: {"lucideIcon":"AppWindow"}
docTags: 
createdAt: 2026-10-18T03:21:51.483Z
---

Starting a call in Omni-Channel (inbound and outbound) automatically pops up two records:

- The **Voice Call** record for the call
- The **Contact **or **Account **record matching the caller number. 

You can view and edit these records during and after the call.

:::hint{type="info"}
In case of duplicates, the last modified **Contact **or **Account** matching the phone number is chosen to pop up.
:::

## Change the matched record

1. Open the call **Voice Call** record.
2. Edit the **Related Record **field.
3. Select the record under **Related Record**. Use the dropdown to select the object.

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4. Click **Save **to finish.