---
title: Overview
slug: voice-for-teams-partner-contact-center
icon: {"lucideIcon":"Info"}
docTags: 
createdAt: 2026-07-22T21:46:24.364Z
---

Unaric Voice for Teams integrates Microsoft Teams with Salesforce's Partner **Contact Center **(formerly known as *Service Cloud Voice*) allowing telephone agents to manage calls, records, and contacts from Salesforce.

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## Key features

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### Teams calling in Salesforce

Agents make and receive Teams calls directly from the Omni-Channel softphone.
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### Voice Call records

Each call is logged as a Voice Call record in Salesforce.
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### [Call Transcription](docId:1m5J3p5xgvVFrtDM3Rm9X)

Calls can be transcribed in real time. Transcripts are saved to the Voice Call record. Admins can turn transcription on or off and choose whether it starts automatically when a call is answered.
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### [Presence State](docId\:Y4GFG0CmUVw2f6QcxRYRe) 

Agent status in Omni-Channel stays in sync with Microsoft Teams presence.
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### Multi-Tenant Support

Unaric Voice for Teams supports multiple Teams tenants connected to the same Salesforce org.
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