--- title: Outbound Calls slug: voice-for-microsoft-teams-legacy/outbound-calls description: Make outbound calls directly from Microsoft Teams using Unaric Voice add-in and automatically create activities in Salesforce. docTags: createdAt: 2025-07-30T02:37:07.776Z --- Start Microsoft Teams calls via the **Unaric Voice Add-In **using the dial pad, call history, or your synced from Salesforce (Contacts, Accounts, Leads, or Users) and Office 365 contacts. After typing a name and clicking the search icon, matching records appear, and the call can be started by selecting the desired phone number. ## Interface ::::VerticalSplit{layout="middle"} :::VerticalSplitItem **Desktop** ![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-desktop-outgoing-ringing.png "Microsoft Teams call pop-up") ::: :::VerticalSplitItem **Mobile** ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-mobile-outgoing-ringing.png" size="56" width="576" height="1280" darkWidth="576" darkHeight="1280" position="center" caption="Microsoft Teams call pop-up" showCaption="true"} ::: :::: **During the call**, the **Active Call Screen** appears in the Unaric Voice Add-In: ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help1000/images/teams-add-in-active-outgoing-call.png" size="36" width="370" height="514" darkWidth="370" darkHeight="514" position="center" showCaption="false"} This screen shows call direction, contact name or number, and call timer. Moreover, it allows you to toggle **Do not log the Call in Salesforce**. Control bar options include: :::Paragraph{listStyleType="disc" indent="2"} **Hold/Resume** ::: :::Paragraph{listStyleType="disc" listStart="2" indent="2"} **Leave** ::: The rest of the interface, including dialing in, is dimmed to prevent starting another call. ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help1000/images/teams-add-in-active-call-dialpad.png" size="40" width="294" height="372" darkWidth="294" darkHeight="372" position="center" showCaption="false" indent="2"} ## Make a call 1. **Open the Unaric Voice Add-In** in Microsoft Teams desktop or in the Microsoft Teams mobile app. 2. To choose which number will be shown to the call recipient, select the **Outbound Caller ID**. The currently active Outbound Caller ID is displayed directly below the **Call** button; you can hover options for more details. ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-line-selection.png" size="40" width="350" height="120" position="center" darkWidth="350" darkHeight="120" showCaption="false"} 3. Use the dial pad to enter a phone number manually or type a number in the input field above the dial pad. You can also search for a record by typing a name (at least 3 characters) and then clicking the magnifying glass icon :FontAwesome[]{icon="fa-solid fa-magnifying-glass"} to search. ::::VerticalSplit{layout="middle"} :::VerticalSplitItem **Search categories:** - Contacts (Salesforce) - Accounts (Salesforce) - Leads (Salesforce) - Users (Salesforce)—Only active users with valid licence - Office 365 contacts ::: :::VerticalSplitItem ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-filter-category.png" size="50" width="141" height="194" darkWidth="141" darkHeight="194" position="center" showCaption="false"} ::: :::: If the selected record contains multiple phone numbers, you can choose the correct one before placing the call by looking at the search key highlighted in the results. If the Salesforce contact has no phone number, the account phone number, if available, will be displayed instead. ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-multiple-records.png" size="50" width="480" height="159" position="center" darkWidth="480" darkHeight="159" showCaption="false"} 4. To start the call, click or tap the **Call** button. An **Unaric Voice modal window** will appear, showing: - Call direction - Contact name (if known from Salesforce) or phone number + *(External)* - Optionally, check **Do not log the Call in Salesforce** to skip creating a Salesforce Task. 5. Once you have started the call, a **Microsoft Teams call pop-up** appears. ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-mobile-outgoing-ringing.png" size="32" width="576" height="1280" position="center" darkWidth="576" darkHeight="1280" showCaption="false"} 6. Accept the call from the Teams pop-up. You cannot join the call from the Unaric Voice modal. 7. You can **Leave/Decline** the call from either the Unaric Voice modal or the Teams pop-up. 8. Once the call is accepted, the **Active Call Screen** appears: - The screen shows the call direction, the contact or number and the call timer. - If you do not want to log the call in Salesforce, check the checkbox Do not log the Call in Salesforce**.** - A control bar allows you to: - **Hold/Resume** the call - **Open/Close** a dial pad to send DTMF tones during the call - **Leave** the call - The rest of the interface is dimmed to prevent starting another call ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-active-outgoing-call.png" size="34" width="370" height="514" position="center" darkWidth="370" darkHeight="514" showCaption="false"} ## Make a call from call history 1. **Open Call History** in the Unaric Voice Add-In. 2. In **Desktop**, hover over a call entry to reveal the green **Call** button. If you're using **mobile**, tap the green **Call** icon next to the entry. 3. Click or tap the button to start the call.