---
title: Initial Setup
slug: voice-for-microsoft-teams-legacy/initial-setup
description: Complete the initial setup for Unaric Voice for Microsoft Teams to enable calling and logging in Salesforce.
icon: {"faIcon":"fa-solid fa-rocket"}
docTags: 
createdAt: 2024-03-13T21:19:52.036Z
---

:::hint{type="warning"}
This documentation corresponds to the legacy version of Unaric Voice for Teams. The documentation for the current version is located at [Unaric Voice for Teams](https://docs.unaric.com/unaric-voice-for-ms-teams).
:::

:::hint{type="warning"}
**This documentation does not provide guidance for installing** **Unaric Voice for Microsoft Teams**. If you need help installing the integration, contact Unaric Voice support.
:::

After installation, you need to apply basic configuration settings before using the MS Teams integration. Moreover, integration with Unaric Voice introduces a few changes in Microsoft Teams's user experience you should be aware of.

## Prerequisites

:::hint{type="info"}
Your Salesforce administrator could have already provided default configuration values and made some of the adjustments detailed below.
:::

### 1. Configure Office 365 email address

**Your Salesforce email address must match your Office 365 email address. Otherwise, you will need to manually enter it in the softphone.**

1. Open the **CTI Data Connector softphone** and click the :FontAwesome[]{icon="fa-solid fa-gear"} (gear) icon.
2. Enter your Office 365 email address. 

   ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-configure-mail.png" size="44" width="530" height="498" position="center" darkWidth="546" darkHeight="504" showCaption="false"}
3. Click **Save **to finish.

:::hint{type="warning"}
Multiple Salesforce users cannot use the same Office 365 email address. If you encounter a *This Office 365 E-Mail address is already in use by another user *message, a duplicate has been detected. Verify that the email is not already assigned to another account.
:::

### 2. Link phone number

So inbound calls are signalled in Salesforce, you need to set up a telephone number from Unaric Voice on your **Microsoft Teams-App**.

1. Open the softphone and navigate to the **MS Teams** tab.
2. Copy the **Also Ring number**.

   ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-configure-alsoring.png" size="54" width="538" height="516" position="center" darkWidth="546" darkHeight="606" showCaption="false"}
3. Open your Microsoft Teams app and select **Settings***.*
4. Navigate to the** Calls** tab. 
5. Select **Calls ring me. **In the field **Also ring**, select *New Number or contact* and add the phone number displayed in the Unaric Voice SoftPhone.

   ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teamclient-alsoring1-mod.png" size="68" width="1502" height="700" darkWidth="673" darkHeight="382" position="center" showCaption="false"}
6. After adding the phone number, your configuration should look like the image below (with your phone number).

   ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teamclient-alsoring2.png" size="74" width="1520" height="752" darkWidth="1520" darkHeight="752" position="center" showCaption="false"}