---
title: Inbound Calls
slug: voice-for-microsoft-teams-legacy/inbound-calls
description: Handle inbound calls in Microsoft Teams with Unaric Voice MS Teams add-in for seamless Salesforce integration and call logging.
docTags: 
createdAt: 2025-07-30T02:37:42.822Z
---

When you receive a call, you see notifications from **both** the Unaric Voice Add-In and the standard Microsoft Teams interface.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-desktop-incoming-ringing.png" size="78" width="1272" height="620" darkWidth="1272" darkHeight="620" position="center" showCaption="false"}

## Interface

**Desktop** and **mobile** incoming call flows are almost identical. The only real differences are:

- On **desktop**, the Unaric Voice modal shows *call direction* and *contact name/number*, while on **mobile** it shows *incoming number* and *call type* (e.g., External).
- On **desktop**, you **click** Accept in the Teams pop-up; on **mobile**, you **tap** Accept.
- The control bars look different because of the platform UI, but the actions (**Hold/Resume** and **Leave**) are the same.

::::VerticalSplit{layout="middle"}
:::VerticalSplitItem
**Desktop UI**

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-active-incoming-call.png)
:::

:::VerticalSplitItem
**Mobile UI**

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-mobile-incoming-ringing.png)
:::
::::

## Inbound calls flow

:::::WorkflowBlock
::::WorkflowBlockItem
### A call comes in

When you receive a call, two things happen simultaneously:

- **Unaric Voice modal window** appears, showing:
  - Desktop: Call direction and contact name (if known from Salesforce) or phone number + *(External)*
  - **Mobile**: Incoming number and call type (e.g., External).
  - **Leave** button to decline the call.
- **Microsoft Teams call pop-up** appears.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-mobile-incoming-ringing.png" size="32" width="576" height="1280" position="center" darkWidth="576" darkHeight="1280" showCaption="false"}

You can accept the call from the Teams pop-up or leave/decline from either the Unaric Voice modal or the Teams pop-up. Optionally, check **Do not log the Call in Salesforce** to skip creating a Salesforce Task.

:::hint{type="warning"}
You cannot accept the call from the Unaric Voice modal.
:::
::::

:::WorkflowBlockItem
### After accepting the call

After accepting the call, the **Active Call Screen** appears in the Unaric Voice Add-In, showing:

- Call direction
- Contact name or number
- Call timer
- Checkbox to skip Salesforce logging (**Do not log the Call in Salesforce**)

From the control bar, you can **Hold/Resume *****or *****Leave**. The rest of the interface is dimmed to prevent starting another call.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-active-incoming-call.png" size="42" width="361" height="496" position="center" darkWidth="361" darkHeight="496" showCaption="false"}
:::
:::::

## Anonymous numbers

If the caller’s number is unavailable, Unaric Voice displays *Anonymous* instead of leaving the field blank.

You may see **Anonymous** when:

- The number is missing
- The number is blocked or hidden

This applies to**:**

- Call modal during an active incoming call
- Call history list (including missed calls)
- Pop-ups and notifications showing caller information