---
title: Caller ID & Display
slug: voice-for-microsoft-teams-legacy/caller-id-and-display
description: Customize caller ID and display settings in Unaric Voice for Microsoft Teams for professional call presentation.
docTags: 
createdAt: 2025-07-30T03:48:38.157Z
---

:::hint{type="warning"}
This documentation corresponds to the legacy version of Unaric Voice for Teams. The documentation for the current version is located at [Unaric Voice for Teams](https://docs.unaric.com/unaric-voice-for-ms-teams).
:::

You can display the caller’s name in the MS Teams call window for **inbound and outbound calls** (both direct extension and queue calls) once the call is connected.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_a762ce88.png" size="60" width="1336" height="1024" darkWidth="1336" darkHeight="1024" position="center" showCaption="false"}

If the phone number is recognized, the name will also appear in the **Call History** instead of the phone number.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_d0ec679f.png" size="66" width="1588" height="332" darkWidth="1588" darkHeight="332" position="center" showCaption="false"}

## Enable caller ID & display

You have two options for enabling this feature:

- Add the name and phone number as an **Outlook contact**, or
- **Import contacts from Salesforce** into your Outlook contact folder to always show names. To do this setup, see [Contacts and Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_contact_sync_parent.htm\&type=5).

:::hint{type="info"}
If you don’t use **Einstein Activity Capture** and only want to sync contacts, configure Salesforce to sync only the user’s own contacts with **Microsoft 365**.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/synchronise-contact-sf-teams.png" size="62" width="1606" height="1052" darkWidth="1606" darkHeight="1052" position="center" showCaption="false"}
:::