--- title: Call Logging slug: voice-for-microsoft-teams-legacy/call-logging description: Log Microsoft Teams calls to Salesforce automatically with Unaric Voice for full compliance and history. image: https://archbee-image-uploads.s3.amazonaws.com/10Nod6Ww95R3dPr0k0TCJ/3lhd-SAnyciS9VTvd7sCz_unaric-voice-for-microsoft-teams-11111.png icon: {"faIcon":"fa-solid fa-database"} docTags: createdAt: 2025-10-06T23:15:02.487Z --- :::hint{type="warning"} This documentation corresponds to the legacy version of Unaric Voice for Teams. The documentation for the current version is located at [Unaric Voice for Teams](https://docs.unaric.com/unaric-voice-for-ms-teams). ::: Inbound and outbound calls are logged in Salesforce as **Task** records. Information fields are alike for inbound and outbound calls, and are titled following this format: `[Inbound] + [call hour] + [action to be taken]`. ::Image[]{src="https://app.archbee.com/api/optimize/10Nod6Ww95R3dPr0k0TCJ/i3ULHPpfNPAOvSXTsmY6g-20251015-141909.png" size="46" width="224" height="28" position="center" darkWidth="224" darkHeight="28" showCaption="false"} ## Fields ::::VerticalSplit{layout="right"} :::VerticalSplitItem Fields include **call hold time**, **Ring time**, **Call ID**, or who a call was transferred to (Call Transfer to) as specific fields that are logged. ::: :::VerticalSplitItem ![](https://app.archbee.com/api/optimize/10Nod6Ww95R3dPr0k0TCJ/1F28UXANh7DcQZ8d2Zfpz_image.png) ::: :::: ### Fields table | **Section** | **Field** | **Notes / Description** | | -------------------------- | ---------------------- | -------------------------------------------------------------------------------------------------------------------------------- | | **Task Information** | Assigned To | The person responsible for this task. | | | Subject | Task title summarizing the call follows the format of call type, time, and action ( e.g. “Inbound 12:17 (Decision \< 2 month)”). | | | Due Date | Task deadline. | | | Related To | Contact linked to this task. | | **Call Information** | Caller ID | Phone number of the caller. | | | Called ID | Destination number in the system. | | | **Call Start** | When the call began. | | | **Call End** | When the call ended. | | | **Call Duration** | Call total duration (in seconds). | | | **Call Hold Time** | Time the caller was on hold (in seconds). | | | **Call Ring Time** | The time the call ringed before answering or hanging up (in seconds). | | | **Call Transfer Type** | If the call was transferred, this field specifies whether it was *blind transfer *or *consulted transfer*. | | | Call ID from PBX | Internal call reference (UUID) from the PBX system. | | | Call Result | Labelled outcome of the call. | | | Call Result Group | Classification of the call result. | | | Internal Call ID | System-generated identifier for backend tracking. | | | Call Type | Specifies if it is an inbound or outbound call. | | **Additional Information** | Status | Marks the task as *Completed*. | | | Priority | Use this field to indicate urgency. | | **System Information** | Created By | | | | Last Modified By | | ## Call transfer logging Upon transferring a call, Salesforce generates a separate Task record for the recipient. This record includes the** Call Transfer Type** field to indicate whether the transfer was *blind *or *consulted*.