---
title: Call History
slug: voice-for-microsoft-teams-legacy/call-history
description: Access complete call history for Microsoft Teams calls inside Unaric Voice and Salesforce.
docTags: 
createdAt: 2025-07-30T02:38:01.848Z
---

The **History** section in the Unaric Voice MS Teams Add-In (desktop and mobile) shows up to **200 recent calls**. You can search, filter, view details, and redial from this list. 

## Interface

The mobile and desktop interfaces are nearly identical. Desktop includes a details panel that is missing in mobile.

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**Desktop UI**

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-desktop-details.png)
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**Mobile UI**

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-mobile-history-filter.png)
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## How it works

### Active call persistence and history sync

The add-In keeps call events accurate even when inactive:

- **Active calls stay tracked** in the background if you switch Teams tabs (Chat, Calendar, Activity) or minimize the Add-In.
- **Auto-restore**: Returning to the Add-In shows the ongoing call’s current status (ringing, answered, on hold).
- **Up-to-date history**: All call events are mapped.
- **24-hour sync**: If the Add-In was inactive, calls are synced for up to 24 hours after the nightly server reset. The 24-hour period is based on server reset time, not a fixed hourly range.
- **Cross-device logging**: If you receive calls on both desktop and mobile, the call is logged only on the device where it was answered.

### Missed calls during Do Not Disturb (DND) or busy states

If you are in **Do Not Disturb**, already on a call, or presenting:

- Incoming calls are not delivered, but are still logged as **Missed Incoming Calls**.
- You receive a notification:
- These missed calls are **not** logged as Salesforce Tasks, unless they are queue-based calls.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-missed-call.png" size="72" width="746" height="196" darkWidth="746" darkHeight="196" position="center" showCaption="false"}

## View and filter call history

1. In the **Search History **field, enter a number or name to find matching calls.
2. Each call entry shows:
   - **Contact icon**
   - **Contact**
     - If known from Salesforce: **Contact Name** or **Call Queue name**
     - If unknown: **Phone number** + *(External)*
   - **Call direction** (shown as text in desktop and icon in mobile)
   - **Duration**
   - **Call time**
3. You can filter calls by* All, Missed*,* Incoming*, and* Outgoing*.

   ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-desktop-history-filter-search.png" size="54" width="366" height="250" darkWidth="366" darkHeight="250" position="center" showCaption="false"}

### Additional features

- **Quick call back**: Hover over an entry to display the **green Call **button (not available for anonymous callers). In mobile, the **green Call** button appears next to the entry. Click this button to call that contact again with the currently selected Outbound Caller Id.
- **View call details**: Click a history entry to open the **Details panel** on the right, which shows:
  - **Contact icon**
  - **Contact info **(name or phone number)
  - **Phone number**
    - Click the number to start a call
    - Click the **Copy** icon to copy it
  - **Date of the call**
  - **Call direction **(e.g. Outgoing, Incoming, Missed) and the used Outbound Caller Id
  - **Who initiated the call**
  - **Start and end time**
  - **Total duration**
  - **Icons in details**:
    - :FontAwesome[]{icon="fa-brands fa-salesforce"}  Open record in Salesforce (only visible when a Salesforce record exists for this number).
    - :FontAwesome[]{icon="fa-solid fa-phone"}   Selection of outbound caller Id and direct call.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-line-selection-in-history.png)

:::Paragraph{listStyleType="disc" indent="3"}
:FontAwesome[]{icon="fa-solid fa-user-large"}  Create a new contact or lead for the number in Salesforce. Existing information is pre-filled.
:::

:::Paragraph{listStyleType="disc" listStart="2" indent="3"}
:FontAwesome[]{icon="fa-solid fa-briefcase-medical"} Create a new case for the number in Salesforce. Existing information is pre-filled.
:::