--- title: Call Answering Rules slug: voice-for-microsoft-teams-legacy/call-answering-rules description: Set up intelligent call answering rules in Unaric Voice for Microsoft Teams to route calls efficiently. docTags: createdAt: 2025-09-19T04:57:41.008Z --- :::hint{type="warning"} This documentation corresponds to the legacy version of Unaric Voice for Teams. The documentation for the current version is located at [Unaric Voice for Teams](https://docs.unaric.com/unaric-voice-for-ms-teams). ::: You can establish call answering rules to be enforced if you do not answer phone calls within a defined number of seconds. By default, rules configured in the Microsoft Teams-App are not used in the integration. Instead, you have to configure the rules in the Unaric Voice SoftPhone. ## Configure call answering rules 1. In the Unaric Voice Softphone, select the **Inbound** tab. 2. Select the **Enable Call Answering Rules** checkbox. ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-configure-answering-rule.png" size="30" width="540" height="706" darkWidth="540" darkHeight="706" position="center" showCaption="false"} 3. **Use the Ring before redirecting (seconds) **to configure the number of seconds after which a call is redirected if not answered. 4. Open the dropdown menu under** Redirect to** and select an option for redirecting calls. ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-redirect-options.png" size="50" width="538" height="796" position="center" darkWidth="542" darkHeight="726" showCaption="false"} 5. Click **Save **to finish. ## Call redirection You have multiple options for call redirection. | **Redirect Option** | **Description** | | --------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **M-S Teams User** | Choose **MS**-**Teams User** to redirect calls to another MS Teams user. You will be required to add their Office 365 email address.
:inlineImage[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-redirect-teamsuser.png" alt caption size="50" width="522" height="832"} | | **CTI Data Connector for User with MS Teams** | Redirect calls to another user with MS Teams and a Unaric Voice licence. You can search users by their first and last names.
:inlineImage[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-redirect-ctiuser.png" alt caption size="48" width="520" height="830"} | | **Use MS Teams Settings** | Select **Use MS Teams Settings** to apply personal MS Teams call rules. **For this setting to work, the time should be set to *10* seconds.**
:inlineImage[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-redirect-localmsteamssetting.png" alt caption size="48" width="538" height="796"}
| | **Shared Voicemail** | Your MS Teams administrator can configure a shared mailbox for you. If a caller leaves a message, all members of that shared mailbox will get an email with the audio message.
:inlineImage[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-shared-voicemail.png" alt caption size="50" width="536" height="746"} | | **Phone Number** | Redirect to any internal or external phone number.
:inlineImage[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-redirect-phonenumber.png" alt caption size="54" width="542" height="834"} | ## Redirect direct extension calls Direct extension calls (calls to your personal number) can be redirected if you are in **Do Not Disturb**, **In a Call**, **Presenting**, or if you **decline** the call. 1. Navigate to the :FontAwesome[]{icon="fa-solid fa-phone-slash"} tab. 2. Under** Configuration for Direct Extension Calls** use the dropdown menu to select your prefer target. Redirect options for direct extension calls include: - *MS Teams User* - *CTI Data Connector User with MS Teams* - *Phone Number* - *Shared Voicemail* - *MS Teams Client Settings (rules)* - *MS Teams Queue* ::Image[**]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/direct-extension-redirect-call2_zoom33.jpg" size="34" width="188" height="295" darkWidth="188" darkHeight="295" position="center" showCaption="false"} 3. Optionally, activate the **Revert to previous presence state after Call** **Rejection** checkbox to return you to your previous presence state instead of remaining in *Do Not Disturb *after rejecting a call. ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/call-reject.png" size="38" width="340" height="434" darkWidth="340" darkHeight="434" position="center" showCaption="false"} 4. Click **Save **to finish.