---
title: Call Logging
slug: voice-for-microsoft-teams-legacy/bGKg-call-logging
description: Automatically log every Microsoft Teams call to the correct Salesforce record with Unaric Voice for Microsoft Teams add-in.
docTags:
createdAt: 2025-07-30T02:38:30.098Z
---
The **Unaric Voice MS-Teams Add-In** can log calls as Salesforce Tasks. The availability of this feature depends on your configuration and login status on Salesforce and the app.
::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-logged-task-in-sf.png" size="66" width="386" height="170" darkWidth="386" darkHeight="170" position="center" showCaption="false"}
:::hint{type="info"}
If you have not licensed the Salesforce softphone, you are considered to be using the Unaric Voice Add-In standalone for call functionality. As such, the Unaric Voice Add-In will always handle call logging, even if you are logged into your main Salesforce session.
:::
## How it works
In the Microsoft Teams add-in, the **Do not log the call in Salesforce** checkbox works as a per-call control:
- **Unchecked** → Logging is active. When the call ends, Salesforce creates a Task with the call details.
- **Checked** → Logging is skipped. No Task is created.
::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-add-in-logging-checkbox.png" size="64" width="259" height="48" darkWidth="259" darkHeight="48" position="center" showCaption="false"}
The decision only applies to **the current call;** after the call ends, the checkbox resets to its default. As such, it’s a **per-call override** for the automatic logging behaviour that does not change your global logging settings.
This checkbox only shows up when:
- The **Show Option: Do not Save** setting is enabled in the Add-In’s configuration in Salesforce.
- You are logged out of the **CTI Data Connector** (*Presence State: Logout*) or logged out of Salesforce.
And it’s visible during these call stages:
- *Ringing*
- *Answer (active conversation)*
- *Dialback*
- *Hold*
Consequently, if you’re fully logged into both Salesforce and the** Teams Add-In**, you won’t see this checkbox unless you log out mid-session.
## Call logging behaviour by login status
| **Salesforce ** | **MS Teams Add-In** | **Who logs the call?** |
| --------------------------------------- | --------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Logged out | Logged out | **ACD service** logs the call if Salesforce config allows saving lost calls or inbound calls while logged out. |
| Logged in | Logged out | **Salesforce softphone** logs the call. Calls may not be logged if the Salesforce tab is idle. The agent should keep the tab active. |
| Logged in | Logged in | **Salesforce softphone** logs the call automatically.
The **Do not log the Call in Salesforce **checkbox is hidden unless you log out of Salesforce mid-session, but the system will still save the call if an ACD task URL is available. |
| Logged out | Logged in | **Teams Add-In** logs the call. Salesforce config settings for lost calls do not apply. |
:::hint{type="info"}
A user is considered logged out of Salesforce if:
- They log out of their Salesforce org (requires *Presence State User Logout Check* to be enabled so Teams Add-In takes over logging).
- They select *Logout* presence state in the Salesforce softphone.
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:::hint{type="info"}
If you briefly open Teams Add-In, the system marks you as logged in to it. If you receive a call while the Add-In is in the background, you must switch to the Add-In to change the checkbox state. Changes are sent immediately to the ACD API to log or skip logging the call. If the Add-In is never opened, the system treats you as logged out and no calls will be logged from the Add-In.
:::