---
title: Overview
slug: voice-for-microsoft-teams-legacy
icon: {"faIcon":"fa-solid fa-circle-info"}
docTags: 
createdAt: 2025-07-30T01:46:06.507Z
---

:::hint{type="warning"}
This documentation corresponds to the legacy version of Unaric Voice for Teams. The documentation for the current version is located at [Unaric Voice for Teams](https://docs.unaric.com/unaric-voice-for-ms-teams).
:::

The Unaric Voice integration with Microsoft Teams provides an extended interface within Microsoft Teams with further options for call management and team collaboration between platforms. The integration is compatible with **on-premise and** **cloud telephone **system.

Visit **[Initial Setup](docId\:ChQtxFLK8ZfDw3Q5G5oE0)** to learn the prerequisites before start using the application.

## Key features

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:::LinkArrayItem
### [Call management](docId\:cKIwewWx3ZOeBApLCgAQj)
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:::LinkArrayItem
### [Queue monitoring & management](docId\:F8N_7FJA50ImjxwoDA64O) 
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:::LinkArrayItem
### [User presence state sync](docId\:AX6fY01nd7D1F3YQmZRJO) 
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:::LinkArrayItem
### [Microsoft Teams add-in](docId:_qL4-moI9__Mq5SAS14dv) 
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## Use cases

The integration can be adapted to a variety of operational requirements. Below are three common scenarios where organizations can see immediate value:

:::ExpandableHeading
### Customer support & service desks

Support teams can manage high volumes of inbound calls through integrated queues, ensuring calls are routed to the right agents based on availability and skill set. Queue monitoring helps supervisors balance workloads and reduce customer wait times.
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:::ExpandableHeading
### Sales & business development

Sales representatives can place outbound calls in Microsoft Teams directly from within CRM records while automatically logging interactions in Salesforce.
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:::ExpandableHeading
### Remote & hybrid teams

With user presence synchronization, users can route calls according to real-time availability. Internal calls, quick transfers, and shared call histories help keep teams connected.
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