---
title: Knowledge Analysis
slug: user-analytics/knowledge-analysis
description: Measure knowledge base usage and effectiveness with Unaric User Analytics to improve internal documentation.
docTags: 
createdAt: 2025-10-15T23:01:03.843Z
---

Unaric User Analytics can be set up to track knowledge article page views and complement Salesforce's limited Knowledge analysis. Insights include:

- See how often Help Topics are viewed.
- Identify the most and least used content.
- Measure engagement with individual fields or objects.
- Track user sentiment through vote sets.
- Support content reviews with data-driven evidence.

You can analyse these page views based on criteria such as the user’s **role** or **anything else from the User object**.

## Setup

Implementing Knowledge Analysis requires creating custom fields, setting up automation via Flow, and deploying the core tracking component on the Knowledge page.

1. On the **Knowledge** page, drop the** Position Detector** component and name it *Knowledge Page*.
2. **Create a new Lookup field** on the **Help Interaction **object that links to the **Knowledge Object**.
3. Create a simple Flow that uses the Help Interaction** Context** field to link to the correct Knowledge Article.
4. Create a **Report** on** Help Interactions** and configure it for analysis.