---
title: Geolocation Tracking
slug: user-analytics/geolocation-tracking
docTags: 
createdAt: 2025-10-30T00:27:22.081Z
---

Use the built-in geolocation tracking feature to track users' physical location. When this feature is enabled, users will receive a prompt in their browser to enable location services. Upon granting permission, geolocation data will begin appearing in Help Interactions.

:::hint{type="info"}
This feature is available at no cost during the trial period. For production use, this is a **paid feature**, available as part of the **Unaric Guide Starter Package**.‍
:::

:::hint{type="danger"}
We highly recommend this be tested properly before deploying in production. 
:::

:::hint{type="success"}
Before deploying to production, ensure you have a solid communication strategy in place. Explain this feature to users, why they are being asked to accept tracking, and how it benefits them. 
:::

## Enable geolocation tracking

### 1. Enable geolocation tracking settings

1. Navigate to **Help Settings > Tracking** tab.
2. Mark the **Allow Geolocation Tracking **checkbox to enable it. 
3. Use **Geolocation Timeout **to set a maximum waiting time to receive a location fix before giving up and reporting an error or a default/cached location. If geolocation retrieval completes faster, the timeout setting will have no effect. Longer timeouts only impact performance if the geolocation service is slow.
4. Optionally, mark **Enable High Geolocation Accuracy** for higher accuracy. This option engages additional device services (e.g., GPS, Wi-Fi scanning), which increases end user battery consumption but typically improves location precision; we recommend
   switching it on if the current data is not accurate enough.
5. Click **Save** to finish.

### 2. Set user permissions

Geolocation tracking controls are managed via the packaged permission set.‍ You can choose if all users or only a subset of users are geolocation tracked, by adding Users to the **Help Geolocation Tracking** Permission Set. Alternatively, enable **Track Interaction Geolocation** Custom Permission on selected Profiles.

Alternatively, add the 'Track Interaction Geolocation' Custom Permission on selected Profiles.

## Tracking users on your Salesforce Mobile app‍

Geolocation tracking is fully supported in the mobile app. You will need to make sure that the **Position Detector** component is available in your Salesforce Mobile App configuration. Your Lightning pages need to be activated for **Desktop and phone**.