--- title: FAQ slug: user-analytics/faq docTags: createdAt: 2025-07-09T14:01:36.805Z --- If you need further assistance, reach out to us at [support@improvedapps.com](https://support@improvedapps.com). ## Setup & installation :::ExpandableHeading ### *How do I set up Unaric User Analytics?* *It’s really simple. Follow **every **step of the instruction at *[Getting Started](docId\:ZW9j6_6K28yagDGBtueXs)* and you should be up and running in minutes.* ::: :::ExpandableHeading ### *Can I install Unaric User Analytics in a sandbox?* ***Yes**, we recommend installing in a Sandbox first. Once you’re happy with it, install and set it up in your Production Org for the best results.* ::: ## Analytics & reporting :::ExpandableHeading ### *Will I be able to get usage analytics on Salesforce Reports & Dashboard?* ***Yes**. **Report & Dashboard **usage capture is now standard in the latest Unaric Guide release (v.1.58). We have a Flow enabled out-the-box for capturing reports and dashboard usage, which is illustrated on the packaged **Usage Tracker Dashboard** dashboard. See *[Dashboards](docId\:KhcynrE4yKIRGhbxH-4G2)*.* ::: :::ExpandableHeading ### *Can I use Unaric User Analytics to identify popular Salesforce knowledge articles?* ***Yes**. This is a common use case. Unaric User Analytics can track Knowledge Article views by user role, profile, or any attribute from the User object. These insights help you prioritise updates based on what’s actually being used.* *Plus, with our Help Tool, you can surface the most-viewed articles right inside your org. That means less time spent searching, and more time getting work done. For more information, see *[Knowledge Analysis](docId:49Y8_fsU2GuQb472OwB54)*. * ::: :::ExpandableHeading ### *Can I track who’s using our Salesforce Flows and how far they’re getting?* ***Yes.** This is one of the most popular use cases. You can track screen views by role or any attribute from the User Object, giving you the insights you need to spot drop-off points, remove unnecessary steps, and target improvements.* ::: :::ExpandableHeading ### *Can Unaric User Analytics help us identify our superusers?* *Absolutely. Many customers use Unaric User Analytics to uncover their true Salesforce champions—often in unexpected places.* ::: :::ExpandableHeading ### *Can I view all interactions from multiple orgs in a single dashboard?* *Yes. We recommend using a BI tool like **Tableau**, **Power BI**, or** BusinessObjects**. Connect each org’s **‘Help Interaction’** object to your chosen tool, and you’ll have a unified view of engagement across all orgs.* ::: :::ExpandableHeading ### *Can the Dashboard & Reports be customised?**‍*** ***Yes**. Dashboards and reports can be tailored to suit your needs.* *Many customers customise them to include additional data from the User Object - such as grouping by Division, Role, or any other custom data - instead of reporting by individual users.* ::: :::ExpandableHeading ### *Can I see who has been looking at specific records?* ***Yes. **You can add a chart directly to any record page —like an **Opportunity**— that shows who has viewed that record and how many times over the past 30 days.* *This works on all Standard and Custom Object record pages and can also be deployed on Salesforce Mobile and Experience Cloud pages.* ::: ## Data management & storage :::ExpandableHeading ### *Where does the data go?* *All data stays securely within your trusted Salesforce Org. Each user interaction generates a single Salesforce record (\~2KB) in a custom object called **‘Help Interactions’**, which will accumulate over time. Unaric has no access to your data unless explicitly granted by you for support purposes.* *For more information, see *[Data Management](docId\:DsrV9crIfPeXVTP_FXvJo)*.* ::: :::ExpandableHeading ### *Why isn’t Unaric User Analytics capturing any interaction data?* *This can happen for several reasons:* - *You’ve reached the maximum number of dashboards allowed in your org. * - *Users lack the required permission set or equivalent profile permissions (e.g., **Helped User**).* - ***Help Settings **have not been properly initialized.* ::: :::ExpandableHeading ### *How can I estimate how much data Unaric User Analytics will use?* *Each interaction record is approximately **2KB**. To estimate storage needs, multiply:* ***Number of users × average page hits per day × number of days**. To learn how to manage data usage, see *[Data Management](docId\:DsrV9crIfPeXVTP_FXvJo)*.* ::: :::ExpandableHeading ### *Can you help review the data?* ***Yes, absolutely! **Contact us to book a suitable 30-minute slot with one of our Digital Adoption experts at [support@improvedapps.com](https://support@improvedapps.com). Any data shared during this session is and remains strictly your property—we guarantee it will not be sold or shared.* ::: ## Data privacy :::ExpandableHeading ### *Can I remove or anonymise users' personal details in the captured data?* *Yes, you have full control over your data. In regions with stricter privacy requirements, you can choose to anonymise data at the point of capture.* ::: :::ExpandableHeading ### *Can we hide User specific data (Mask any data)?* ***Yes**. There are a few ways to go about this, you have full control over what data is captured and how you store the data in the **Help Interaction** Object. See *[Data Management](docId\:DsrV9crIfPeXVTP_FXvJo)*.* ::: :::ExpandableHeading ### *Is it possible to track the physical location of a user?* ***Yes**,* *using the built-in geolocation tracking feature. See *[Geolocation Tracking](docId\:xVI8yTtcFVNBNb-9Jzh5t)*.* ::: ## Advanced features & integrations :::ExpandableHeading ### *Can Unaric User Analytics measure field-level interactions?* *Not yet. However, you can monitor how much scrolling people are doing on pages and monitor high level clicks they are doing on any page we can monitor. To this end, check out the **Help Interaction** details in your reporting. Also with Unaric Guide, you can track engagement with any content assigned to fields, giving you valuable insights into user interaction.* ::: ::::ExpandableHeading ### *Can I track users in my Experience Cloud deployments?* *Yes. Tracking works the same way. Simply add the **Position Detector** to your Experience Cloud pages, sub-pages, or Flow screens.* *We recommend using a clear naming convention for each Position Detector to easily distinguish data across different user communities (e.g. `COMMUNITY_[CommunityNameAbbrev]_[PageName]`).* :::hint{type="warning"} *For tracking your Experience Cloud Users grant these the **Helped User (Experience)** Permission Set.* ::: :::: :::ExpandableHeading ### *Can Unaric User Analytics data be used in my Agentforce data models?* *Yes. User Analytics generates clean, well-structured usage data that's ideal for integrating into your Agentforce data models. We also have an AI Agentforce Taskforce. If you are looking to take this further, get in touch and we’ll set up an initial meeting to discuss/demo what we can do to help you, even if it’s just a chat about the art of the possible, a chat digging through all the hype. * ::: :::ExpandableHeading ### *Can I track other AppExchange Apps we’ve installed?* ***In most cases, yes**. Unaric User Analytics can capture interactions within most AppExchange apps installed in your Org.* ::: :::ExpandableHeading ### *Can we track how long a user spends on a page?* *Yes. Starting with Unaric Guide v1.55, you can track time spent on a page using the **Position Detector. **See* [Time Spent on Page](docId:0RjqMQLtTiSI2UBEqDceS)*.* ::: ## Pricing & licence :::ExpandableHeading ### *Is Unaric User Analytics free?* ***In short, yes!** You can use Unaric User Analytics for free as long as data retention is set at 7 days.* :::