---
title: User Configuration
slug: sync/user-configuration
icon: {"faIcon":"fa-solid fa-user"}
docTags: 
createdAt: 2026-09-25T12:44:10.604Z
---

All Microsoft Teams calls made or received outside of Salesforce by enabled Unaric Voice for Teams users will automatically synchronize into Salesforce as activity records (**Tasks** or **VoiceCalls**).

Teams calls will only sync for users that have logged into the client (which creates the **Teams user** ↔︎ **Salesforce user** mapping).

## How user mapping works

Call synchronization operates on a direct mapping between a user's **Microsoft Teams account (UPN / Email)** and their Salesforce** User **record**. **Only users displayed in the **Manage Users** section of the **Admin Portal** will have their Teams calls synced to Salesforce.

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There is no need to manually create or import user profiles. The mapping is established automatically the first time an agent logs into the **Unaric Voice for Teams** client inside Salesforce.