---
title: Contact Support
slug: sidebar-outlook/contact-support
docTags: 
createdAt: 2026-08-05T09:16:11.589Z
---

If you wish to raise a support case with us, please email: [support@unaric.com](mailto\:support@unaric.com)

## Portal Support

Customers who have an active subscription with us can register for support at: [support.unaric.com](https://support.unaric.com)

Our support portal allows to you to register cases with us, manage your cases, view case history, view our knowledge base articles and get guided support by asking questions.  Cases are shared across your organisation, so anyone in your company can view the history related to your account

:::hint{type="danger"}
At this time, we cannot offer support via our portal to customers on free trials.  For support during your trial, please email [support@unaric.com](mailto\:support@unaric.com)
:::

## Sidebar issues

When registering a ticket, please include:

- The CRM system you are connecting to
- Complete step-by-step instructions of the process being followed 
- Any error messages displayed
- Screenshots highlighting the issue

This information is required in order to replicate any issues that you are reporting, we do not track transactions performed within the connector and so cannot see what occurs in your environment.

## Sync issues

To register issues with syncing records, we need the following information:

- Date and time that the email/calendar event was received
- Email address of the user affected
- Subject of the email or calendar event
- Description of the issue

We cannot investigate issues with sync that are more than 14 days old; all log files are deleted after 14 days