---
title: Contact Support
slug: sidebar-gmail/contact-support
docTags: 
createdAt: 2025-12-10T23:43:46.176Z
---

:::hint{type="success"}
To raise a support case, email us at [support@unaric.com.](mailto\:support@unaric.com)
:::

## Support Portal

Customers who have an active subscription with us can register for support at [support.unaric.com. ](https://support.unaric.com)Visit our Support Portal to register and manage your cases, view case history, and get guided support by asking questions. Cases are shared across your organisation, so anyone in your company can view the history related to your account.

:::hint{type="danger"}
At this time, we cannot offer support via our portal to customers on free trials. For support during your trial, email [support@unaric.com.](mailto\:support@unaric.com)
:::

## Sidebar issues

When opening a ticket, include:

- The CRM system you are connecting to
- Complete step-by-step instructions of the process being followed 
- Any error messages displayed
- Screenshots highlighting the issue

This information is required to replicate any issues that you are reporting. We do not track transactions performed within the connector and cannot see what occurs in your environment.

## Sync issues

To register issues with syncing records, we need the following information:

- Date and time that the email/calendar event was received
- Email address of the user affected
- Subject of the email or calendar event
- Description of the issue

:::hint{type="warning"}
We cannot investigate sync issues older than 14 days, as all log files are deleted after this period.
:::