---
title: Troubleshooting
slug: prospect/troubleshooting
icon: {"faIcon":"fa-solid fa-triangle-exclamation"}
docTags: 
createdAt: 2024-06-12T19:52:20.943Z
---

This page provides solutions for common issues found in the application. For further assistance, please contact support.

## Force update the Recruiterbolt Chrome Extension

As Recruiterbolt releases an update to its Chrome extension, your browser's copy of the extension will be automatically updated by Google. However, this process might take 1-3 days or longer.

Alternatively, you can update the extension manually. Please note that this is entirely optional, as Google will update the extension within a week or so without any action from your side.

1. Click the **Puzzle** icon in the top right of your browser to open the **Extensions** menu.
2. Select **Manage Extensions**.
3. Locate the Recruiterbolt Chrome Extension and click on the "Details" button
4. Now in the top right, toggle on "Developer Mode".
5. You will now see a new button "Update" appear, clicking this will initiate an update of your Recruiterbolt Chrome Extension to the latest current version.

## Solve error messages

Some error messages displayed in the Recruiterbolt Chrome extension are simply informative messages related to Salesforce. For example, the below message from Salesforce states that the field '**Mobil\_detail\_\_c**' is no longer available, but Recruiterbolt expected this field on the object's page layout.

::Image[]{src="https://api.archbee.com/api/optimize/10Nod6Ww95R3dPr0k0TCJ/B6pea-4ABdOxfkIcHOZoB_screenshot-20240627-001824.png" size="46" width="316" height="513" position="center" darkWidth="316" darkHeight="513" showCaption="false"}

To resolve this type of issues:

1. Click the **Gear** icon and **Settings** to navigate to Recruiterbolt's Extension settings.

   ::Image[]{src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47122087477/original/1mq-kI2zSC9w7_TobrvSK_IX2CbDLJ45NA.png?1643647579" size="40" width="682" height="365" position="center" darkWidth="682" darkHeight="365" showCaption="false"}
2. Navigate to the **Advanced **Tab —>** Troubleshooting.**
3. Click on the "**Check Salesforce for Recent Changes**" button. The process can take 15-30 seconds, but after that, your fields, picklists, and page layouts should be updated to your current live Salesforce org.

## Update your Chrome browser

For the extension to work properly, it's recommended to update Chrome to the latest version. 

1. In Chrome, click the **Settings** menu (three dots or lines) in the top-right corner.

2. Navigate to **Help** > **About Google Chrome**.

   ::Image[]{src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47102638241/original/_Zs3oajsp04-yM4U3L4qEKhttTfXtop-cQ.png?1634849050" size="82" width="482" height="378" position="center" darkWidth="482" darkHeight="378" showCaption="false"}
3. On the **About** page, click **Update Google Chrome**. If you don't see this option, then you are already on the most up-to-date version of Google Chrome.
4. Click **Relaunch**. Once Chrome reopens, you'll be on the most up-to-date version

## Update your Recruiterbolt Chrome Extension

Chrome automatically checks for updates, but the updates do not always happen in real time. Therefore, you may occasionally need to manually update your extension. 

- Click the **Settings** menu (three dots) in the top-right corner of the Chrome browser window. 
- Navigate to **More Tools** > **Extensions**.
- In the top right, click to toggle the **Developer mode** switch on.
- Click **Update**.






![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47102638236/original/sUTKFi7I3--mG_mxrpgEdC6ETdb3ps1NMA.png?1634849050)

| **Please note:** clicking **Update** does not result in any visual feedback. Refresh the page to see the version number change. |
| ------------------------------------------------------------------------------------------------------------------------------- |


The extension is not appearing in Google Chrome
-----------------------------------------------

If the extension does not appear in your Google Chrome navigation bar

**Make sure the extension is not hidden:**

- In your Chrome browser, click the
- Click the







![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47102638235/original/rEVKpqASKGk8zRkvU8-ZV7oV9_qp9YZBuw.png?1634849050)

**Make sure the extension is allowed in Chrome:**

- Navigate to your Chrome settings by clicking the
- Within the
- Once here, ensure that you have the following options set: 
  - *Allow all cookies *
  - *Block all cookies (not recommended)*



![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47102638237/original/6bW_14Gaque4t5Yy_MXjdD1ClK44JcBuaA.png?1634849050)

**Make sure the extension is turned on: **

- In your Chrome browser, click the
- From the dropdown menu, navigate to
- Locate the Recruiterbolt Chrome Extension and click to toggle the



![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47102638239/original/V7qle_Y7KFt5zvb-OjpjIj-u4TaH2evaMQ.png?1634849050)

**Log in to the correct Chrome profile**

Google Chrome extensions are tied to your Google Chrome profile. If you downloaded the Recruiterbolt Chrome Extension while logged into one Google Chrome profile but are currently logged into another profile, the extension may not appear in your browser window. To see which Google Chrome profile you're currently using and switch to another profile:

- Click the
- Click on the

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47102638234/original/C9MkODSHmrPSja3YQuNvRIqQyAhXdOGKZA.png?1634849049)