---
title: Granting Access to Salesforce
slug: prospect/granting-access-to-salesforce
docTags: 
createdAt: 2024-06-25T18:35:42.128Z
---

:::hint{type="warning"}
*This article is not relevant if you only have the Salesbolt Chrome Extension. This article is for customers with the Salesforce App installed, regardless of whether any of their users have also installed the Chrome Extension.*
:::

If you have the Salesforce App installed in your Salesforce Org, then we might ask you to grant access to assist with troubleshooting. There's no need to share a username or password (you should never do this) and you can choose how long we have access (we recommend a week).

## Ways of Granting Access depending on your User Interface

1. Granting Access in Lightning (see below)
2. Granting Access in the New UI (see further below)


### Granting Access in Lightning






![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47137374851/original/u4fMQvqeec7HDCjBc9aTrNX8ROcXINWN8Q.png?1649785456)




1. Click 'View Profile
2. Select 'Settings'
3. Choose 'Grant Account Login Access' on the left sidebar
4. Choose the length of access
5. Save
6. Email Salesbolt Support to let us know




### Granting Access in the New UI






![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47137374962/original/BWHyCHuIqXNlTO8m4sZ3_gWTiyG7S72yEQ.png?1649785492)




1. Click your name on the upper right
2. Select 'My Settings'
3. Choose 'Personal' on the left sidebar
4. Click 'Grant Account Login Access'
5. Choose desired length of access
6. Save
7. Email Salesbolt Support to let us know