---
title: API_CURRENTLY_DISABLED error
slug: prospect/apicurrentlydisabled-error
docTags: 
createdAt: 2024-07-05T00:01:49.297Z
---

Your Salesforce Org, or your User, might have the API Disabled. If so, you will see this error message when opening the extension:

::Image[]{src="https://api.archbee.com/api/optimize/10Nod6Ww95R3dPr0k0TCJ/mBQ5413v0NqeUeKZnAhUk_screenshot-20240704-210410.png" size="68" width="671" height="577" position="center" showCaption="false"}

:::hint{type="info"}
You will need a Salesforce Admin account to fix this issue.
:::

To fix this issue:

1. Go to the Salesforce Setup. In Lightning, that's the Gear icon in the upper right.
2. In Quick Find, search for Profiles.
3. Go to that particular Users profile and click on Edit.
4. In Administrative Permissions, API Enabled should be checked.

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47164479330/original/tOe2otFV8LrY_M9CAy39fMxHEbE4_dXubQ.png?1661107879)