---
title: Remote Assistance
slug: payments/remote-assistance
description: Grant temporary remote assistance access to Unaric support for quick troubleshooting of payment issues in Salesforce.
docTags: 
createdAt: 2025-02-04T19:57:21.365Z
---

For remote assistance, you will be required to grant Unaric Payments support login access to your Salesforce org. This access is time-limited and can be revoked once the issue is solved.

## 1. Grant access to support

:::hint{type="danger"}
**Remote access duration** **must be set for a minimum of one month**. Shorter time frames will prevent support from providing remote assistance and handle the issue. After the issue has been solved, you can revoke access from the same page.
:::

:::::Tabs
::::Tab{title="Salesforce Lightning"}
1. At the top of any page in your org, click your user avatar.
2. Select** Settings**.
3. Click **Grant Account Login Access**.
4. Set the **Access Duration** for **Unaric Support**. Access for technical escalations must be set for a minimum of one month.

:::hint{type="warning" indent="1"}
If you do not see **Unaric Support** as an option, reach out to your Salesforce administrator and ask them to grant access.
:::

5. Click **Save**.
::::

::::Tab{title="Salesforce Classic"}
1. Follow one of these two paths for finding the **Grant Login Access **feature:
   - Click **Setup** **> My Personal Information >** **Grant Login Access.**
   - Click ***Your Name***** > My Settings > Personal > Grant Account Login Access**
2. Set the **Access Duration** for **Unaric Support**. Access for technical escalations must be set for a minimum of one month.

:::hint{type="warning" indent="1"}
If you do not see **Unaric Support** as an option, reach out to your Salesforce administrator and ask them to grant access.
:::

3. Click **Save**.
::::
:::::

## 2. Confirm access to support

After granting login access, confirm to support that you have granted access, for how long, and the Salesforce ID of the org in which the access has been granted. To see your org ID:

1. In Salesforce, navigate to **Setup > Company Settings >** **Company Information**. 
2. The org ID will be visible in the **Salesforce.com Organization ID **field.

![](https://api.archbee.com/api/optimize/10Nod6Ww95R3dPr0k0TCJ/KoZh92tng9xwv2v5NyJ9l_image.png "Salesforce.com Organization ID field")

:::hint{type="info"}
If you are having issues granting remote access, reach out to [support@unaric.com](mailto\:payment-support@unaric.com) with details of your issue.
:::