---
title: Multi-Signature Bank Accounts for GoCardless Direct Debits
slug: payments/multi-signature-bank-accounts-for-gocardless-direct-debits
docTags: 
createdAt: 2026-06-25T16:07:53.004Z
---

Some bank accounts require two or more signatures to authorise a Direct Debit setup. When using GoCardless through Unaric Payments, a checkbox is provided for customers to indicate if their bank account has this requirement.

::Image[]{src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43524020617/original/DC0M3mYp_g4cngclrcHBcnZjk8SRgR01Vw.png?1731942752" size="40" width="545" height="903" position="center" darkWidth="545" darkHeight="903" showCaption="false"}

Selecting this checkbox triggers the download of a Direct Debit Mandate form, as these details cannot be collected directly through the API.

::Image[]{src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43524020748/original/aBhu3sAaZtAcxld7pfd-EqZK-8TSbhaZZg.png?1731942778" size="70" width="757" height="180" position="center" darkWidth="757" darkHeight="180" showCaption="false"}

## Setup

### 1.  Customer actions

1. Your customer downloads the Mandate form by clicking the link on the payment page (as shown in the screenshot above).
2. Your customer can either use a PDF editor to fill in the form electronically or print the form and fill it in manually.
3. The completed form must be sent to the company requesting the authorisation (your company).

### 2.  Create Mandate with GoCardless

1. Log in to your GoCardless dashboard and create a new mandate. Do not attempt to collect bank details through the standard GoCardless flow. This mandate will initially be incomplete pending receipt of the physical form.
2. Email a copy of the completed PDF Mandate form to [help@gocardless.com](mailto\:help@gocardless.com). GoCardless requires this physical copy to complete the mandate setup.

### 3.  Contact Unaric Payments support

1. Email [support@unaric.com ](mailto\:support@unaric.com)with the following information:
   - **Salesforce Record ID:** The Salesforce ID of the **Authorisation record** (or the alternative Salesforce record ID, such as a Contact or Opportunity ID, to which the mandate should be associated).
   - **Unaric Payments Repeat Reference:** The repeat token reference in the format **1234-A114nnnn** (where 1234 is your Customer ID and A is a fixed constant followed by a unique string of characters).
   - **PSP Repeat Reference:** The GoCardless Mandate ID (typically starting with the prefix **MD0#######**).
2. Unaric Payments will then import the data into Salesforce so that the two systems align.