---
title: Automated Payment Retries (Success+)
slug: payments/automated-payment-retries-success
docTags: 
createdAt: 2026-06-25T16:02:37.044Z
---

GoCardless Success+ is used to recover failed payments automatically, using AI to identify the best time to retry failed payments.

## How it works

After a payment fails to be collected, Unaric Payments informs GoCardless that the payment needs retrying. Unaric Payments will then retry collecting as configured by the GoCardless account.

```mermaid
graph TD
    A["Payment Created in Unaric Payments"]-->B["Unaric Payments informs GoCardless about new payment"]
    B-->C["Payment status: Submitted for Collection"]
    C-->D{Payment Collection Successful?}
    D--Yes-->E["Payment status: Collected from Customer"]
    D--No-->F["Payment status: Retry in Progress"]
    F-->G["Payment resubmitted (GoCardless settings)"]
    G-->H{Payment Collection Successful?}
    H--Yes-->E
    H--No-->I{Retry Attempts Exhausted?}
    I--Yes-->J["Payment status: Failed"]
    I--No-->F
    classDef startEnd fill:#002D4C,stroke:none,color:#FFF,font-weight:600,font-family:Helvetica,rx:5px,ry:5px;
    classDef process fill:#42A4DD,stroke:none,color:#FFF,font-weight:500,font-family:Helvetica,rx:5px,ry:5px;
    classDef decision fill:#F4F7FA,stroke:none,color:#002D4C,font-weight:600,font-family:Helvetica,rx:5px,ry:5px;
    class A,L startEnd;
    class B,D,E,F,G,I,K process;
    class C,H decision;
```

The Automatic retries are enabled at org level and then the setting filters down to individual payment records, enabling you to control which payments get retried.

:::hint{type="warning"}
If you have enabled Success+ at GoCardless and Unaric Payments, it is not recommended to take payment from an alternative route when the payment status is *Retry in Progress*.
:::

### Fields & status

| **Metadata**            | **Value**           |
| ----------------------- | ------------------- |
| Field (Payment object)  | *Retry Attempt*     |
| Status (Payment object) | *Retry in Progress* |

## Enable Success+

You need to enable Success+ separately for each currency from the GoCardless Dashboard. Contact GoCardless Support to get an understanding of the setup and testing of this feature. To Enable Success+ in Unaric Payments, write to [support@unaric.com](mailto\:payment-support@unaric.com) We will confirm you once this setting is enabled.

## Exclude payments from retries

After Success+ is enabled for your organization, new Payment records will have the **Success+enabled** checkbox automatically set to* TRUE* by default. To exclude a specific Payment record from the Success+ retry process, simply edit the record and uncheck the **Success+enable** checkbox.

Add the following fields to the Payment page layout to manage and monitor retries:

- **Success+enabled** (**asp04\_\_Success\_plus\_enabled\_\_c**)
- **Approx. Next Retry Date** (**asp04\_\_Approx\_Next\_Retry\_Date\_\_c**)

:::hint{type="warning"}
The **Attempt Retry** field's value is determined by a custom setting and may differ from the **Success+enabled** checkbox. Payments are only retried if *both* the **Success+enabled** field and the **Attempt Retry** field are checked. This allows for even finer-grained control over which payments are retried.
:::

## View next retry date for GoCardless Success+ customers

It is possible to see the date on which GoCardless will re attempt to collect a payment. To enable it, add **Next Retry Date** on Unaric Payments payment page layout from the Salesforce setup.