---
title: Subscription
slug: org-chart/subscription
description: Manage your Unaric Org Chart subscription, billing, and usage limits directly from the Salesforce setup menu.
icon: {"faIcon":"fa-solid fa-user-large"}
docTags: 
createdAt: 2024-11-20T22:44:12.875Z
---

## Manage subscriptions & download invoices

All users who purchased the Pro or Business subscriptions can access the **Manage Subscription** settings. To access it:

1. Click your **Avatar** or **Profile Picture** in the top-right corner of the screen.
2. On Org Chart, click your avatar or profile picture in the top right corner of the screen.
3. From the drop-down menu, select **Manage Subscription**. You will see your subscription information, including the billing cycle.
4. Scroll down the page to find the **Invoice History** section. On this page, you can view and download your past invoices.

## Delete your account

Only the Org Chart owner can request their account deletion. To delete your account, contact the support team at **[orgchart-support@unaric.com](mailto\:orgchart-support@unaric.com)**.

## Why am I unable to log in?

- **Incorrect username or password: **Double-check your login credentials.
- **Browser issues: **Clear your browser's cache and cookies. Ensure your browser is updated.
- **Security settings: **Security settings or VPN usage might block login. Adjust your security settings or disconnect from the VPN and try again.
- **Technical issues: **Server downtime or connectivity problems may prevent login. Try again later or contact support at [orgchart-support@unaric.com](mailto\:orgchart-support@unaric.com).

## Issues with accounts created before June 2022

- **Duplicate accounts:** This happens when you create one account using your Google account and a second account using your email address and password.
- **Access issues:** If you have Org Chart data associated with your email address account and then log in with your Google account, you may lose access to your Org Chart data.

:::hint{type="info"}
In case you encounter any of these issues, please get in touch with the support team at [orgchart-support@unaric.com](https://orgchart-support@unaric.com) for assistance.
:::