How to solve the Engage Journey Builder component loads for ever and never retrieves Send information?

if you are trying to use deselect engage in journey builder but when you add the engage component and click on it the send list is never populated with your sends, please verify the following information 1\ you have previously accessed the deselect engage app deselect can only retrieve certain user information once you have logged in to engage at least once if you are new to the platform, we recommend that you go to appexchange > deselect engage, and open the app at least once after doing that, deselect engage will create your user, and you'll be ready to go to the next step 2\ verify you have the right user permissions engage requires a set of permissions to use the app to be able to open the engage component in journey builder, make sure you have the administrator > users > view permission enabled after updating the previous information, make sure to log out and back in sfmc, and retry opening the journey builder component