---
title: Presence State
slug: aci/presence-state
description: Set custom presence states in Unaric ACI for real-time availability. Enhance team coordination and service with Salesforce integration.
icon: {"lucideIcon":"CircleCheck"}
docTags: 
createdAt: 2025-10-14T19:27:23.118Z
---

The Lightning Component **Unaric Availability & Contact Info** displays the Office 365 presence state of a Contact or Lead and their Office 365 email address.

::Image[]{src="https://api.archbee.com/api/optimize/10Nod6Ww95R3dPr0k0TCJ/IUuq79NTXrpDkwhib8Vd1_imagen.png" size="80" width="2486" height="556" darkWidth="2486" darkHeight="556" position="center" showCaption="false"}

## Presence state display

The component shows the current MS Teams presence of the contact:

- *Available*
- *Busy*
- *In a meeting*
- *Away / Offline*
- *Do not disturb*
- *Out of office*
- *Presence Unknown*

The presence status is fetched once when the contact is opened. To check the current status again, you can manually refresh it by click **Refresh Presence State**.

If the presence state lookup is blocked, you'll see a message notifying it:

::Image[]{src="https://api.archbee.com/api/optimize/10Nod6Ww95R3dPr0k0TCJ/thLLIbeo13r0XTeamW4vD_imagen.png" size="68" width="846" height="249" position="center" darkWidth="846" darkHeight="249" showCaption="false"}

:::hint{type="info"}
Depending on your Salesforce admin's configuration, this component may be placed in different areas of the **Contact** or** Lead** layout.
:::

### ***Out of Office status***

When the presence status is* Out of Office* and the contact has an out-of-office message configured in Office 365 (with external visibility), you can view this message via mouse-over on the **speech bubble **( :FontAwesome[]{icon="fa-solid fa-message"}) icon.

::Image[]{src="https://api.archbee.com/api/optimize/10Nod6Ww95R3dPr0k0TCJ/U3hjvN7WK-u-1kbLG9mL2_imagen.png" size="50" width="550" height="281" position="center" darkWidth="550" darkHeight="281" showCaption="false"}

## Email display

You can copy the email address by clicking the **clipboard **icon (:FontAwesome[]{icon="fa-solid fa-clipboard"}) next to it. If no email address is entered in the Salesforce Contact or Lead record, the message *Contact does not have any Email* is displayed.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_3be450f8.png" size="70" width="462" height="94" darkWidth="462" darkHeight="94" position="center" showCaption="false"}

If an email address is found but doesn't have a corresponding Office 365 email (e.g. if the contact's organisation doesn't use Office 365 or blocks lookups), you’ll see:
*Email not found or Contact does not have Office 365.*

**

::Image[]{src="https://api.archbee.com/api/optimize/10Nod6Ww95R3dPr0k0TCJ/aXQ5CdOaS6Mfe8QUSlLJp_imagen.png" size="58" width="839" height="247" position="center" darkWidth="839" darkHeight="247" showCaption="false"}